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RETURNS & REFUND EXCEPTIONS AUDIT (SHOPIFY / WOOCOMMERCE)

Your policy isn’t the problem. Inconsistent refunds are.

TrustFlow identifies where agents make different refund/return decisions — and deliver enforceable rules + templates so policy stops being negotiable.- Fewer goodwill refunds & credits
- Less escalation dependency
- Same case → same outcomeDesigned for Shopify and WooCommerce brands managing refunds, edge cases, and support escalation.

• Run the 48h Refund Consistency Audit
• View Example Output

Written output. No sales calls.

Find where refund decisions diverge before you change anything.

Within 48 hours you receive a short written audit + a first rule set to standardize outcomes.What we analyse:
✔Inconsistent refund outcomes (same scenario, different agent result)
✔ Goodwill usage (when credits/refunds happen “to keep peace”)
✔ Escalation triggers (what keeps going to a manager)
✔ Exception patterns (where policy breaks in reality)--------------------------------------------------------------What you get (within 48h):
✔ Top 3 leakage patterns (with example scenarios)
✔ Rule vs Escalate map (what agents decide vs must escalate)
✔ First 10 IF→THEN rules (ready to implement)
✔ 5 response templates (approve/deny/partial/exchange/escalate)
✔Recommended install scope (what to implement first)A short written operational risk summary. No calls required. Written findings only.

Example output (anonymized excerpt)

TrustFlow installs enforceable refund rules your team can follow without judgment calls.

Based on audit findings, we translate your returns policy into IF→THEN rules + templates + escalation boundaries.You receive
✔ Decision matrix (IF → THEN rules)
✔ Escalation boundaries (what agents can decide vs cannot)
✔ Response templates pack for your helpdesk
✔ Policy contradiction fixes (what to change in the policy text)

Result:
✔ Predictable refund handling
✔ Less internal discussion
✔ Fewer goodwill refunds
✔ Clear execution rules

• See Pricing
• View Example Output

Pricing

Profit Leak Check

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€299,-

Short operational audit identifying decision leakage risk.
✔ Written audit (2 pages)
✔ YTop 3 leakage patterns
✔ First 10 rules + 5 templates
✔ Install recommendationNo call. Written output only.

TrustFlow Decision System Setup (one-time)

€750,-

Complete decision framework installation based on audit findings.
Included
✔ Decision matrix (IF→THEN) for core refund/return scenarios
✔ Escalation boundaries (what requires judgement vs not)
✔ Template pack for helpdesk
✔ Policy alignment notes (contradictions + fixes)✔ Delivered in writing. Ready to deploy in your helpdesk.

Optional 30-Day Support

€1200,-

Refinements and adjustments after implementation.✔ Weekly rule updates from real tickets (2 rule updates /week)
✔ Template refinements
✔Add new edge-case rules (up to 2 / week)
✔ Weekly written update
Up to 60 minutes/week review

• Run the 48h Refund Consistency Audit
• View Example Output